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Bellfield

Bellfield

Bellfield Home is ideally situated in its own grounds, 18 miles west of Aberdeen in the picturesque town of Banchory.

Bellfield has a central position amidst an active local community and is within easy walking distance of the local shops, banks, post office, bowling green, churches, library, opticians, GP and Dental practices.

Accommodation
Bellfield has been refurbished to a high standard and now has accommodation for 34 older people in single rooms all with en-suite facilities. Each room has a nurse call system allowing Service Users to summon assistance 24 hours a day.  Rooms can be offered furnished or unfurnished and Service Users are encouraged to bring their own personal effects to make their surroundings as personal as possible to help create that 'home from home' feeling. All electrical equipment must be testd by a qualified electrician before admission. Each room has a wall mounted television.There is also a phone socket and internet access if required. Service Users can arrange to have a phone with their own number. There will be a quarterly line rental charge and charges for all calls made.

There are two lounges in which to relax and socialise. The main lounge has a television at either end of the lounge, so Service Users can have a choice of programmes. The smaller lounge has no television to allow for peace and quiet and there are facilities to listen to music. This quiet lounge can be used for table top games, reading or just sitting chatting. The conservatory overlooks the High Street and can be used in all seasons by residents and their families to listen to music, socialise or watch the local activities.

There is a large bright dining area in which a choice of nutritious home cooked meals is offered. Our catering is to a high standard and the service is flexible to meet the needs and choices of each Service User, accomodating special diets. Our cooks Belaid and Anne are committed to providing nutritious meals and have attended training in nutrition and menu planning for care homes. They welcome suggestions and requests for anything that is not currently on the menu. Family members can join us for a meal, just let us know. There will be a small charge for this. 

The house has its own enclosed secure garden with a paved area with seating. This can be enjoyed throughout the year, when the north east weather allows! A Sensory garden has been developed within this area and is constantly maintained and upgraded by our gardener and our Friends Group.

The building has a secure entry system in operation for the protection of our Service users, staff and visitors.

We have recently had our summer house refurbished, the Bellfield Cafe, and we encourage Service Users and their family and friends to make full use of it when visiting.

Some comments from Service Users, family and friends:

'Absolutely marvellous!'

'Lovely space to sit for a quiet time.'

'Very impressed with the summer house. Decoration is lovely and very comfortable. Nice cuppa and cakes too.'

Aims & Objectives
Our aims are to support individuals in all they aspire to, in order that life is fulfilling and rewarding.

  • To maintain a safe and comfortable environment
  • To promote choice in all aspects of daily life
  • To offer opportunity for fulfilling pastimes
  • To maintain dignity
  • To respect privacy
  • To promote independence
  • To offer an individual, needs-led service to all within our care, regardless of gender, culture, social background or ability and will be reviewed on a regular basis.

Individual Care Plan
Every effort is made to support our service users and provide the security and independence they require. All aspects of the individuals’s needs will be addressed including social, physical, emotional, spiritual, cultural, medical and recreational.

Risk assessment will form part of the care plan  

Family Involvement
We recognise the immense importance that family and friends can play in your future happiness. They are encouraged to continue visiting and helping, in any way that you wish, with your care e.g. outings, family occasions, family holidays etc. You are able to invite friends or relatives for a meal, coffee or afternoon tea.

We are continually looking at ways to improve the service we provide. We have questionnaires, snapshot questionnaires, an Ideas / Innovations / Comments / Complaints book which we invite all visitors to the Unit to complete or write in. This will help us to monitor satisfaction levels of our visitors, residents and their families.

Some comments from families include:

'We are absolutely delighted.'

'Everything is perfect.'

'I have no concerns.'

'I can't praise them highly enough.'

'My father has been in Bellfield for almost two years and I have been delighted from the start by the care and attention he has received. The staff have always been thoughtful, caring and fun to be with, even on difficult days.'

'Best reputation of the local homes.'

''My own GP (outwith Banchory) also mentioned Bellfield's outstanding reputation, and we have never been able to fault it in nearly three years.'

'We are delighted with the care that my father is getting at Bellfield.  There is always a lovely atmosphere in the home, we have always found the staff friendly and have time to answer any questions we may have and to reassure us if we have any problems.' 

Community Involvement
The “Friends of Bellfield” are drawn from the local community, Churches, family and friends. The group raise funds through coffee mornings and sale of small items to provide items for the beneifit of the whole Service User group. These items have included two specialised lifting cushions, profiling beds and new garden furniture. They also arrange entertainment and social events throughout the year. Members of the group visit regularly and offer support to both Service Users and staff. 

The whole staff group and the residents are very grateful to our Friends Group for the continuing and ongoing support throughout the year.

The Friends Group are always looking for new volunteers to help with this invaluable work for the beneifit of all the residents.  If you have a few spare hours occasionally and feel this is maybe something that would interest you, please speak to the Unit Manager.  All volunteers are subject to a satisfactory disclosure being obtained. 

Other Services include:

  • Hairdresser – once a week, costs can be sought from the home.
  • Chiropody – Private Chiropody can be arranged, payable by the Service User or referral to NHS.
  • G. P. Surgery – Doctors call every week on a Wednesday and hold a weekly surgery, but will also call at other times, if required.
  • Dentist - choice of private or community.
  • District Nurses – call every day if required to provide nursing support.
  • Laundry – Service Users laundry is done as required - in-house, at no extra charge, however any garments requiring to be dry cleaned or specialist cleaning will be payable by the individual service user.

Management & Staff

The Unit Manager, Janis Grubb, has managed Bellfield since 2005 and during this time has attained SVQ level 3 & 4 in Health & Social Care and SVQ level 4 in Management, and is registered with the Scottish Social Services Council (SSSC).

The Deputy Manager, Caroline Ewen, has been in post since August 2014, has an SVQ Level 3 in Health & Social Care and is currently working towards her SVQ Level 4. Caroline began with us as a Senior Care Worker in November 2012 and has a wealth of experience and knowledge in the Care Sector.  She is the Dementia Ambassador for Bellfield, and the CrossReach trainer for the east in the Prevention and Safe management of Agression and Violence (PASMAV).

Janis and Caroline attend ongoing relevant training to ensure their skills and knowledge is kept up to date.

The Manager or the Deputy Manager can be seen outwith normal office hours by contacting the Unit on 01330 822692 to arrange an appointment at a time suitable for any individual.

Senior Care Staff

Claire Coupar joined our team in May 2016 and has an SVQ Level 3 in Health & Social Care. Claire has also attained her PDA in Administration of Medication and PDA in Supervision. 

Claire Cossar started with us as a Care Worker in June 2016 and has now been appointed Senior Carer from 1st August 2017. Claire is working towards her SVQ Level 3 in Health & Social Care.

As with all staff, they attend regular training to ensure their skills and knowledge are kept current.

In their absence the duty senior on shift will be able to help with any questions or concerns that you may have.

Staff

We pride ourselves in having a highly trained and competent staff group.  We currently have 12 staff members who have attained their SVQ Level 3 in Health & Social Care. 9 members of staff have attained their PDA in Administration of Medication.

All staff receive continuous relevant training in the care of older people and are regularly supervised by Managment, which gives them a chance to reflect and evaluate their strengths and any areas that may need further development. All care staff work through a Personal and Professional Development Plan (PPD) and then work towards obtaining SVQ Level 3 in Health & Social Care. Ensuring staff are well trained and motivated is key to our success.

Staff are trained and Certificated in:

Data Protection, Safeguarding, First Aid, Moving and Handling, Health & Safety, Food Hygiene, Dementia care, Stoma care, Pressure Ulcer Prevention, Fire Warden training, Fire Awareness training, Advanced care practice, Palliative care,  Medication, Diversity, Challenging Behaviour, Living and Dying Well.

Staff attend ongoing training which enables them to update their caring knowledge and skills.

All staff are registered or are in the process of registering with the Scottish Social Services Council (SSSC) www.sssc.uk.com/.

All staff adhere to the National Care Standards (NCS) and these can be viewed at www.nationalcarestandards.org/, and the SSSC Codes of Practice and these can be viewed at www.sssc.uk.com/sssc/homepage/codes-of-practice.html.  

Admission Procedure Criteria
Any person over the age of 60 may apply, the sole criterion for acceptance being their degree of social need. No admission can take place without a full study of social and medical factors.  

An application form and Crossreach financial statement is required to be completed before admission.

Costs
The cost for Residential Care is available on request. The Social Work Department will carry out a financial assessment and you may be eligible for help with funding.

Referrals Procedure
When an application for Residential care is being considered the local Social Work Department should be approached to carry out a community care assessment and also an assessment is done by the Home. One would be invited to either spend the day or come in for an assessment visit before you make your final decision.

Additional Information

Activities
Our programme is constantly developing to meet the needs and interest of the resident group. 

A wide range of activities are on offer, led by our Activities Co-ordinators, who undertake regular relevant training to enable them to provide interesting and relevant activities. They meet regularly with other Activities Co-ordinators in the area to share ideas, knowledge and skills to broaden the activities on offer.

Bellfield has a residents committee who meet regularly. This allows the residents to have an active role in the running of the home.

Daily devotions for staff and residents are led by staff members. Weekly worship is each Wednesday afternoon and is led by local ministers or members of the local churches. Service users do not have to attend if they do not want to.

Please contact the Unit Manager if you require any further information or assistance.

Crossreach Evaluation of Quality

Crossreach has a set of quality standards which are reviewed regularly within each unit.

Bellfield's eleven Quality Standards are:

1. Making decisions and being involved.

2. A good environment to live in.

3. Valuing the individual.

4. Personal Care and Support.

5. A prefered way of life.

6. Maintaining links and relationships.

7. Support Services.

8. Well managed services.

9. The qualities of staff.

10. A regular check on services.

11. Bellfield local standards.

Standard 11.

Crossreach have their own set of Standards which are audited regularly to ensure delivery of a high standard of care.

At Bellfield every customer is important to us and to ensure we offer our customers excellent service we have set the following standards:

           * The telephone will be answered within 10 rings.

           * The security door will be answered within 4 minutes.

           * All incoming mail requiring a response will be answered

             within 2 working days.

We will monitor our responses to this standard by asking you to complete short questionnaires. Your help will be greatly appreciated in this matter to help us to maintain and improve the service we offer.

These standards are evaluated and evidenced against a set of criteria and scored to obtain an average grade, 1 being the lowest grade and 6 being the highest grade.

This information is assessed on feedback from clients, staff, stakeholders etc.

It is also based on whether the criteria can be partially or fully met, or not met at all.

 The grades are:

0 - 20%      Grade 1      Poor

21 - 36%    Grade 2      Fair

  37 - 52%        Grade 3      Average

53 - 68%      Grade 4      Good

       69 - 84%      Grade 5      Very good

    85 - 100%     Grade 6      Excellent

 

 Bellfield Grade Results

Audit date: 2014          Audit date: 2015          Audit date: 2016

Standard 1:  6             Standard 1:  6              Standard 1: 6

Standard 2:  6             Standard 2:  6              Standard 2: 6

Standard 3:  6             Standard 3:  6              Standard 3: 6

Standard 4:  6             Standard 4:  6              Standard 4: 6

Standard 5:  6             Standard 5:  6              Standard 5: 6

Standard 6:  6             Standard 6:  6              Standard 6: 6

Standard 7:  6             Standard 7:  6              Standard 7: 6

Standard 8:  6             Standard 8:  6              Standard 8: 6

Standard 9:  6             Standard 9:  6              Standard 9: 6

Standard 10:  6           Standard 10:  6            Standard 10: 6

Standard 11:  6           Standard 11:  6             Standard 11: 6

Average grade:  6       Average grade: 6          Average grade: 6

 

 

 

 

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Contact Details

Janis Grubb
Bellfield
1 Dee Street
Banchory
Aberdeenshire
AB31 5XH
01330 822692
01330 820948

Location

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Charis House, 47 Milton Road East, Edinburgh, EH15 2SR
Tel: 0131 657 2000 Email: info@crossreach.org.uk