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The Kirkhaven Project is a resettlement service providing accommodation, support and social care to single men and women aged 18-65 with complex needs who are currently homeless. Staff will support Service Users to plan for their future and support will be tailored made to meet the individual’s move on needs. People may stay for a period of three months to two years or even longer depending on circumstances.

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Accommodation & Location

The property is able to accommodate 14 adults in 12 bed-sitting rooms with en-suite shower rooms and two wheelchair accessible flats. The property is a modern 2 storey building which is fully wheelchair accessible. This is located in Dalmarnock in the east end of Glasgow and close to local amenities.

Meals are provided from a central kitchen but a separate kitchen is available for those who are ready to develop their skills and move to a more independent lifestyle.

There are pleasant communal areas where Service Users can choose to come to socialise with others living in the accommodation or take part in activities connected with their resettlement programme.

A designated smoking lounge is situated on the first floor. 

Aims & Objectives

  • To provide clean, safe and secure accommodation, thereby offering an alternative to rough sleeping and traditional homeless lifestyles and to assist individuals to develop the skills to maintain their own accommodation.
  • To provide a well-balanced nutritious diet with the option to self cater as people acquire the skills and ability to do so.
  • To provide a safe and secure environment for the controlled consumption of alcohol, encouraging Service Users to adopt more social and less harmful ways of managing their addiction.
  • To allow individuals time to reflect on and seek assistance with the causes of their homelessness and any underlying psychological and emotional difficulties.
  • To develop Individual Support/Resettlement Plans with achieveable goals in conjunction with each Service User and all those involved in his/her care.
  • To enable Service Users to integrate into mainstream society.
  • To encourage and support Service Users to access health, housing, training and other services within the community.
  • To support Service Users to develop positive social networks.
  • Close links between service users and their families are encouraged and fostered as much as possible, as are ties with service users existing circle of friends.
  • To develop best practice in ensuring Service Users’ rights respect, dignity, privacy and confidentiality is maintained.
  • To continually develop through staff training and education.
  • To adhere to policies and procedures.
  • To demonstrate the organisations core values with sound social care practice in providing a quality service.
  • To monitor and evaluate the quality and effectiveness of the service through internal audit mechanisms, including input from Service Users, and through external mechanisms such as The Care Inspectorate and Glasgow City Council’s Contract Management Framework.

Management and Staffing

The Unit is staffed 24 hours a day, 7 days a week, 52 weeks a year. The staffing complement is made up of full-time, part-time and sessional staff in order to ensure the greatest flexibility.

CrossReach requires its managers, all care and support staff to have a Christian commitment. The recruitment procedures induction and training programme of CrossReach seek to ensure that all staff has the attributes and skills necessary to do their job efficiently.

The recruitment process requires an Enhanced Disclosure Scotland to be completed prior to any offer of employment. 

Admission Criteria

The Service is open to all individuals irrespective of race, colour, nationality, ethnic or national origins, religion, gender, sexuality or disability.

Men and women between 18 and 64 years of age at time of admission.

Single homeless people, who wish support and resettlement and who, because of their complex needs, require enhanced support within a residential group living framework.

The Service can accommodate those who wish to continue to consume alcohol in a controlled manner.


The charge for the Kirkhaven Project is £759.00 per week. This charge is met by the local authority social work services who will carry out a financial assessment of each applicant’s circumstances before deciding how much the applicant will be required to contribute towards the cost. 

Referral Procedure

An initial referral enquiry should be made by a Care Manager to a senior member of staff by telephone and then followed up by completing a referral form.

The Service accepts referrals from all over Glasgow.

Referrals from outside of the Glasgow area will also be considered if places are available and there are no Glasgow referrals pending.

The referring worker should also make contact with the Homelessness Commissioning Team at Glasgow Homeless Partnership.

Referrals must be accompanied by a CC1 or equivalent, CC4 and Financial Assessment. Copies of these documents should also be sent to the Homelessness Commissioning Team.

Prospective Service Users will be invited to visit the Project.

Where an individual is unable to visit the Service, staff from Kirkhaven will make an introductory visit to the potential Service User and representative at and agreed location. If it is agreed that the Service would meet the needs of the individual, and there is a vacancy, the request and paperwork should be completed.

If there is no vacancy the persons name should be added to the waiting list which will be managed by a designated member of the Commissioning Team.

The final decision about admission will be made by the Service Manager in conjunction with the Commissioning Team.
A review meeting should be convened by the Care Manager within the first 6 weeks. 

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Contact Details

Elizabeth Leadbetter
16 Bogside Street
G40 3LG
0141 550 4889
0141 556 2932


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Charis House, 47 Milton Road East, Edinburgh, EH15 2SR
Tel: 0131 657 2000 Email: