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Morlich House - Scottish Care Care Home Service of The Year Finalist

Morlich House - Scottish Care Care Home Service of The Year Finalist

Scottish Care’s Annual Care Home Awards is an opportunity to recognise the tremendous work undertaken by organisations and staff who work in residential care and nursing home services.  It provides the opportunity to highlight the skills, dedication and abilities of individuals and establishments that are dedicated in supporting people to live life to their fullest potential.

We are therefore both humbled and delighted that CrossReach Morlich House residential home in Edinburgh has been selected as one of the finalists in the Care Home Service of the Year Award 2017.

Situated in a quiet residential area of Morningside, Morlich House is home to 23 ladies, many of whom are living with physical frailty and some have dementia.

Our staff team, described by both Customer Service Excellence and the Care Inspectorate as highly motivated, well trained and as having a very good knowledge of the needs of the residents, are frequently noted for their kind and compassionate interaction with residents.  They tailor the support provided to each person’s individual needs and preferences and family members regularly comment on the good communication the team has with them and how their particular needs are recognised and met by the staff.

All manner of communication methods have been utilised, including technology, with Wi-Fi having been installed throughout the building.  This has opened the way for residents to use laptops and internet based communication networks (eg Skype) to keep in touch with relatives whose geographical location makes it difficult/not possible for them to visit.  It has also been sensitively used during end of life care, allowing family members to share very precious moments during a very difficult time.

When referring to the home, local minister Rev Steven Manders wrote,

“Morlich has an outstanding reputation within the local community. It is seen as a home that strongly promotes social inclusion through its highly effective friends group and its links to schools, churches and other community organisations. The management team has been at the forefront of best practice in social care.

“They have promoted the empowerment of older people through a collaborative programme of care development such as the celebrated 1950’s street. The staff go the extra mile to ensure that the older people in their care can fully “own” their home in a way that promotes service user independence but that rightly acknowledges individual stories of multiple losses on the life journey to Morlich.”

A local nursery manager recently commented:

“Morlich has played a big part in our life over the past year.  The visits we make have brought empathy, love, care and laughter to both the young children and the residents.  The children come through the door on a Friday asking excitedly ‘Are we going to see the ladies today?’

“The children were invited to the 1950s house for a tea party with some of the residents.  They were able to learn how houses used to look.  They were fascinated by the beautiful china and the traditional objects around the home.  The residents were very confident explaining what the objects were used for as they were so familiar to them.  It was lovely to see how intrigued the children were and how intently they listened to the ladies’ stories and memories.”

A relative of one a resident who is sadly no longer with us summed up her experience of Morlich House as follows:

“I could not recommend Morlich house highly enough.  They treated my relative with such dignity and compassion from beginning to end.  I think there is an exceptional team spirit amongst the carers and excellent management, which affects the whole atmosphere of Morlich House and how it runs day-to-day.”

 

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Charis House, 47 Milton Road East, Edinburgh, EH15 2SR
Tel: 0131 657 2000 Email: info@crossreach.org.uk