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Questions and Answers

Questions and Answers

 Questions and Answers about The Elms



  • What are the costs involved and who pays them?
    £887 per week payable by the resident. However if funds are below £26 250 Local Authority funding may be available.
  • Am I allowed to bring my own furniture?
    Yes, Residents are encouraged to bring their personal effects to personalise their room and make this as homley as possible. .
  • Can my friends and relatives visit me?
    The Elms has an “open door” policy that means relatives and friends can visit at any time.
  • The Elms have also created a Tea and Coffee box -  just ask at the pantry hatch or ask a member of staff and they will get this for you.  This will provide everything you need in order to prepare and enjoy a cup of tea together when you visit as a means of daily living activity and enjoying quality time together.
  • How long can I stay here for?
    We would hope that staff could continue to meet residents care needs with the assistance of other professionals. However, should this not be possible every assistance would be given to finding alternative care elsewhere.
  • The Elms provided end of life care 
  • Do I have to sign a contract?
    Yes, an Occupancy Agreement requires to be signed prior to an admission taking place. 
  • What can I do if I have a complaint about my care or about a member of staff?
    Residents would request assistance to implement the Complaints Procedure Policy as stated in Occupancy Agreement.
  • Families, Friends and Relatives care access of our Compliments, Comments and Compalints policy via our website or at the front door of The Elms 
  • A copy of the Compliments, Comments and Complaints policy is given at the admission stage. 
  • Do I have to attend Church or services in the home?
    Residents have freedom of choice regarding religious services within or outwith the Unit.
  • staff can support residents out to their own church service if they wish. 

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Charis House, 47 Milton Road East, Edinburgh, EH15 2SR
Tel: 0131 657 2000 Email: