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Service User Charter

Service User Charter

Dignity
Your right to:

  •  Be treated with dignity and respect at all times.
  •  Enjoy a full range of social relationships.

 
Privacy
Your right to:

  • Have your privacy and property respected, and to receive the time, the space and the facilities you need and want.
  • Be free from intrusion as long as it is safe for you and everyone else.

 
Choice
Your right to:

  • Make informed choices, while recognising the rights of other people to do the same.   
  • Know about the range of choices.
  • Get help to fully understand all the options and choose the one that is right for you.  

Safety
Your right to:

  • Feel safe and secure in all aspects of life, including health and wellbeing.    
  • Enjoy safety but not be over-protected.
  • Be free from exploitation and abuse.

 
Realising potential
Your right to have the opportunity to:

  • Achieve all you can.
  • Make full use of the resources that are available to you.
  • Make the most of your life.

 
Equality and diversity
Your right to:

  • Live an independent life, rich in purpose, meaning and personal fulfilment.
  • Be valued for your ethnic background, language, culture, and faith.
  • Be treated equally and to live in an environment which is free from bullying, harassment and discrimination.
  • Be able to complain effectively without fear of victimisation.

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Charis House, 47 Milton Road East, Edinburgh, EH15 2SR
Tel: 0131 657 2000 Email: info@crossreach.org.uk