HomeServicesOlder People › St Margaret’s

Services Locator


Activities Co-ordinator
Craft Classes
Daily Worship
External Accreditation
External Quality award
Public Lounges

St Margaret’s

St Margaret’s

Aims & Objectives

St. Margaret’s House is a specialist service offering a service to people who have dementia and are no longer able to live at home.   We aim to provide a supportive environment, which enables service users to take as much charge of their lives as possible, enabling each individual to retain and regain skills and interests.


St. Margaret’s House is set in its own grounds; the home lies in the outskirts of Polmont – just next to a local park.

All amenities are within easy walking distance and the nearby railway station and bus route allow ease of access to main towns and cities.

The Service has accommodation for 36 individuals in single rooms, each with en-suite facilities.   Service users are encouraged to bring their own furniture to their bedrooms to help to create that “home from home” feeling.

There are two attractive lounges and a television lounge in which service users can relax or socialise.   The large lounge is used for a variety of activities and entertainment – also morning devotions and a weekly Sunday afternoon service, which is taken by various local Churches.

Within the dining room, service users can look forward to a nutritious range of home-cooked food of their choice.   The dining room is tastefully decorated and spacious.   Dietry requirements are catered for. 


Individual Care Plan
Each service user has their own Key Worker who has the special responsibility to co-ordinate their care.   In order to do this, an Individual Care Plan is drawn up with the service user and, where the service users wishes, family or friends.   This is reviewed at regular intervals with the main aim to ensure the highest quality of life for individuals.

Family Involvement
Relatives and friends are encouraged to visit as it is recognised that they make an important contribution to the life of the service user and the home.


Activities Coordinator:   Lorraine Henderson

A wide variety of activities are on offer they include:

  • Reminiscence
  • Quizzes
  • Craftwork
  • Musical activities
  • Gentle exercise group.

The service has a minbus which is used for outings on seagull canal boats, the safari park, Bo'ness Railway, South Queensferry,  Garden Centres etc. 

Community Involvement
Community involvement is key to service users having a life as normal as possible.   The Circle of Friends, as well as offering entertainment and assistance, brings with them news from the local area and visit individual service users.   Other groups visit regularly and service users support local activities with assistance from staff such as the local age concern club.
Services    Other Services include:
The services of a hairdresser, chiropodist and optician are also on offer to the service user. These have a separate charge which is reviewed annually. 

Management & Staffing

The Service has a Service Manager, Deputy Manager and three Senior Care Workers who ensure the highest standard of care.

  • Unit Manager: Elspeth McPheat
  • Deputy Manager: Jane Sutherland
  • Senior Care Workers: Joyce Campbell, Liz Sheilds, Alison Bennie


Our staff have the expertise and practical skills necessary to provide the service users with the individual care and attention, which helps to maintain and improve the quality of their lives.

CrossReach recognises the importance of staff training and expect and encourage staff to attend their training courses so that staff can add to their knowledge and enhance their skills.   CrossReach also expects staff to gain a suitable qualification – at present, Scottish Vocational Qualifications at level 3 for Care Staff and level 3/4 for Senior Staff.

Admission Procedure

Applicants must have a dementia diagnosis that requires a full-time residential placement.   The diagnosis must be medically confirmed and if possible accompanied by a Social work report.

If you have over £26000 you will be eligible to pay your own costs and will be entitled the Free Personal Care element from your local authority.   If you have below this amount then the Local Authority, subject to assessment, will cover the cost.

Referrals Procedure
Enquiries are welcomed and prospective clients are encouraged to visit and see for themselves what is on offer.   Thereafter, if they wish to apply, application forms are available from the Service Manager or senior team.   We also require medical confirmation of diagnosis and a community care assessment from a Social Worker.

Care Inspectorate.

St Margaret's is regulated and inspected regularly.  We are graded against a national standard and they use six grades. The Adequate grade represents performance which is acceptable but which could be improved. Grades of good, very good and excellent represent increasingly better levels of performance. Weak indicates concern about the performance of the service and that there are things which the service must improve. Unsatisfactory represents a more serious level of concern.

There are four Quality Themes which we are graded for and our results are:

  • Quality of Care and Support     5 = very good
  • Quality of Environment              5 = very good
  • Quality of Staffing                       5 = very good
  • Quality of management and Support       5 = very good

Not all Quality themes are assessed at each inspection so we have provided the most recent grades.

More information and a copy of the Inspection Report can be found at   or can be seen in the service.

Internal Monitoring

We also have our own internal quality assurance system.  This has eleven standards which are assessed at grade 1 - 6.  1 being the lowest and 6 the highest standard.  We are currently achieving grade 6 which means we meet the standard at over 85% compliance. 

Additional Information

Please contact the Service Manager or senior team if you would like help in reading and understanding this information.

If you are not proceeding please help us by completing this short survey

This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Enter the characters shown in the image.

Contact Details

Elspeth McPheat
St Margaret’s
St. Margaret’s Crescent
01324 716149
01324 711841


Javascript is required to view this map.
Logo of The Church of Scotland Social Care Council Logo of the Bòrd na Gàidhlig

Charis House, 47 Milton Road East, Edinburgh, EH15 2SR
Tel: 0131 657 2000 Email: